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How to Sell a $250,000 Diamond Ring
You know how when you want to sound professional on the phone, you do that thing where you clear your throat, steady your voice, and then inevitably start talking THREE OCTAVES HIGHER in that sickening...
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When You’re Running Around Like a Frizzy-Haired, Obessive-Compulsive Psychopath
Nobody gets between me and my business. Nobody. Not even that shit bottle of wine from the night before. It could be Saturday. It could be Easter morning. It could be raining REALLY BIG MUSCLY MEN for...
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The Internet Is Some Trippy Shit (And Also Maybe The Key to Business AND...
The internet is some trippy shit, isn’t it? You’re sitting here reading this, and you don’t even know me. But it feels like you do, doesn’t it? I get that a lot. In fact, one of the most common emails...
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Turns Out, You *Can’t* Do it All—So How Do You Pick?
You know who’s funny? People who try to do everything. Talk about a dysfunctional relationship with time. Contrary to popular opinion, time is not always there for you when you need it. Yet, then you...
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When You’re Suffering, Do It Anyway. And Let NOTHING Stop You.
“I’m sorry I bailed on you,” the neatly folded note began. It was 2013. I am at a retreat, and this was the note I received from a fellow participant; a lovely woman in her early 30’s with whom I had...
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The Real Trick to Brilliant Writing
You know what makes for brilliant writing? Not what you say, but the way you say it. The execution. The way you jockey your message onto a page. There are 354 different ways to tell any story. (Exact...
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Email Is a Disease (And Why My New Email Policy Is Going to Piss the World Off)
The most dangerous threat you’ll ever face in business is yourself. You’ll be too nice when you should be firm. You’ll be too lax when you should be disciplined. You’ll drink too much wine when you...
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The 140 Character Email: An Experiment in Sanity
You know the email. The one you’re dreading responding to—not because of what it says, but because the second you open it, all you see isA GIANT, LOOMING TSUNAMI OF TEXT lurching at your face as if the...
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Please, I Beg You, Get a Niche. (No Matter Which Way You Pronounce That...
Most annoying word ever: Niche. Come on, say it with me now. Nicheeeeeeeee. Oh wait, what’s that? You don’t know if it’s pronounced NIT-ch like an angry German or NEE-sh like a snobby Frenchman?...
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The Answer To: “Where Do You Get The TIME?!?!”
Me: I’m writing a book! People: Where do you get the TIME? Me: Every morning! People: WHERE DO YOU GET THE TIIIIIMMEEEEEEE?! Me: It’s in my schedule. Every morning, from 5am to 8am. People: But I...
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A Meditation on Shit Talkers
I got mad yesterday—like ear steaming, red hot, high-pitched, erratic kind of yelling mad. And, you know, I don’t get mad often. I’m generally very level-headed, very calm. Unless, of course, I’m...
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An HR Handbook for Dealing With Assholes
Here’s a pessimistic point of view: People are assholes. The older I get, the more I seem to notice them—which is either because the more time I’m alive the more I increase my odds, or because that...
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If You Don’t Seem Capable…You Aren’t
The way you hold your wine glass. How leisurely you pour your words. The conviction found in your fork, as you slowly and quite deliberately raise each bite to your mouth, as if rushes were for...
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Big Things Don’t Happen in Big Ways
. That dot is where you are. ——–> . This dot is where you want to be. (Which makes me sound like a woman named Bonnie with big hair in a cheesy 1985 Visa commercial, but alas, I’m just a...
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“But How The $&%* Do I EXPLAIN What I’m Selling?”
You know how when you go to talk about something you’re selling (a class, a product, an idea…) and you’re all, “BUT HOW DO I EXPLAIN THAT?” (Cue brainstorm hangover.) Things are always so much easier...
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Plan On Being Nervous, Brilliantly
Being nervous sucks. Your pulse races. Your brain blanks. Your hands shake like little assholes. You tell yourself to take deep breaths, but the minute you do, you then worry that the entire room can...
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On Not Allowing: A Message for When You’re Feeling Whiny
“Just to let you know,” the massage therapist warned over the phone, “I’m blind.” She arrived to my house by taxi, and as she pulled up, she looked out the glass toward me as if she could see me…even...
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Take an Online Writing Class With Me This Week…On Demand!
You know why we write words? Because the right ones change things. The right ones carjack hearts. Move people. Make sales. Grow businesses. And change people’s lives—including your own. The wrong...
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21 Things That Will Make Even the Wankiest of Days…Better
You know how you get possessive over your basket of buffalo wings? (Don’t lie to me; I know you get secretly conflicted when someone dares slither their grimy little hands onto your drum stick.) Well,...
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Please, Don’t Get Hard (Even When Life Is)
So, I’m standing there at this bakery in Costa Rica, trying not to order the things one orders at a bakery, because if I order bakery-like things from this bakery, I might as well give my stomach pooch...
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